Get in Touch With Us
Got a question about something you've read on walkingthroughtime.co.uk, spotted an error, or want to flag a site we should look at? This page explains how to reach us and what you can expect once you do.
How to Reach Us
Email is the best way to get in touch. Write to us at [email protected] and a member of the team will read your message personally. We aim to reply within two working days, though this can stretch a little during busier periods.
A short summary of what you're asking about at the top of your message helps us route it to the right person and get you a useful answer faster, rather than a generic one.
What You Can Get in Touch About
We hear from readers for a range of reasons, and we welcome all of them:
- Questions about our reviews — if you're unsure how we arrived at a rating for one of the brands featured on our best non GamStop casinos page, ask us and we'll walk you through it.
- Corrections — bonus terms, wagering requirements and licensing details at gambling sites not on GamStop change often. If something we've published looks out of date, tell us and we'll check it.
- Suggestions — if there's a new non GamStop casino you think deserves a look, or a payment method or game type you'd like us to cover in more depth, we're genuinely interested in hearing it.
- Partnership enquiries — if you represent an operator or affiliate programme and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, whether at a UK-licensed site or one operating outside GamStop, mention it in your message. We can point you towards general guidance, though we always recommend speaking to a dedicated support service directly for practical help.
Why Contact a Comparison Site at All?
We are an independent review site, not a casino operator, so we can't resolve account issues, process withdrawals or settle disputes over a specific bonus. For anything account-related — a delayed payout, a bonus that hasn't credited, or a verification query — the fastest route is always the casino's own support team, since they hold the account details and can act on them directly.
Where we can help is with the research side: explaining how we compare and rate brands, correcting something we've got wrong, or pointing you towards clearer information before you sign up. If you've had a genuinely bad experience with an operator listed on our site, let us know the details — reader reports feed directly into how we review and re-rate brands over time.
What Happens After You Send a Message
Every email is read by a real person, not an automated system. Once it lands, it's reviewed and, where needed, passed to whoever on the team is best placed to answer — whether that's editorial, research or partnerships.
We don't send holding replies just to look responsive. You'll hear back once we actually have something useful to say, typically within two working days.
Keeping Our Content Honest
This site is built on comparing options like Betmica, Kikibet, Betninja and the other operators featured on our non GamStop casino rankings, and that only works if the information behind it stays accurate. Reader feedback is one of the main ways we catch things that have moved on — a changed offer, an updated licence, a new payment option.
If something on the site has helped you, confused you, or simply seemed off, we'd rather know than not. Gambling should always be an 18+ activity undertaken with clear eyes about the terms involved, and part of our job is making sure the information that helps you decide is as current as we can make it.
Thank you for taking the time to read this far — we look forward to hearing from you.